Comments
For your information, the above complaint was against Beam, Kukatpally Area, Hyderabad
Reply
beamhelpdesk??? had enough with their customer care...what do i do with helpdesk???
same is the case with me in Manikonda area.
hi. i have applied for a new connection by paying 6 months rental on 03 April 2011, till now I dint get the connection, even after 16 days. Wow.. what a service…
hi. i have applied for a new connection by paying 6 months rental on 03 April 2011, till now I dint get the connection, even after 16 days. Wow.. what a service…
THE WORST SERVICE AWARD, if any can be unanimously given to BEAM
I paid on April 7th but still dint get connection...In same floor where I stay. there are 2 connections out of 3 houses, but those talk of feasibility problems and keep postponing it day by day...Posting this here, I thought some stupid from Beam would atleast suggest something positive, but i find some BEAMHELPDESK suggesting to follow up on www.beamhelpdesk.blogspot.com...Kukatpally Area..There are about 3 CB-Boxes or whatever nonsense they call it around my house and also the option of installing another box at my place, but still its pending from days...This Kukatpally Area Beam guy talks as if he is doing some great favour..He yells at you if you repeatedly call him, he doesnt respond nor will he call back...If he doesnt have the authority to call on the technical guys promptly and see to it that the issue is fixed, he should atleast assign to someone who can work...This guy talks of courtesy i[censored] lose your patience for his cuuting the call or not picking up the call..., courtesy...you first update the status of the problem to the customer, inform him when it would probably be fixed and atleast show up you are really concerned about it coz customer is payin u money n bein patient for more than 10 days...U don pick up the call, u don call back, u don update the status but just give nonsense commitments everyday and u talk of courtesy!!! Damn you dog!!! I expected you would atleast pick up my call to let me know the status...I would have really been calm n patient i[censored] would have kept me posted of the proceedings although the connection is not established, if not u calling me, i expect u to lift my call...Kukatpally area sucks...I feel so pathetic when his suggests me apply for refund for which i would get money back after 15 days!!!...I should wait for 12 days with all impatience frustration for connection and then I ought to wait 15 more days for refund!!! Do u eat food or grass??? Are you nuts???
beam — Beam
Beam Cable, the network which makes you regret bigtime. So much of inconvenience, frustration and helplessness happened never before to me until I had to apply for a broadband connection with Beam. Upon repeated requests to the customer care( whose so called cust. care exec. are the biggest who just repeat SORRY FOR THE INCONVENIENCE for everything but dont seem to act at all), the local sales rep comes and takes the payment saying connection would be established within 3 days. Cometh the 4th day, he doesnt call up to inform the status of the connection. Forget about such a prompt response from such a , he wont even lift the call no matter how many times u call and in the end yells at u i[censored] try reaching him from any other number. Being frustrated u call up customer care and waste ya mobile balance for beig on hold half the time and the other half talking to a dumb . Now, cometh the 5th day, u get more restless, feel damn cheated and decide onto escalate calling again to same cust care who makes u wait for more than 10min to reach his floor manager. That guy turns out be even more frustrating!!! Cometh the 6th day, a guy calls up and says that they cant provide the connection as some stupid isnt available and suggests me to apply for refund for which il get my money after 15days!!! Is this a joke,huh??? U make me wait for 6days and then tell me that u cant provide connection and to wait for more than 15days to get back my money. I feel so much harrassed with the cheap service meted out to me even before i got the connection. Shouldnt the guy who took payment have the common sense to check the feasibility of the connection and then give me a commitment time??? Shouldnt the local rep contact me with the status rather than cutting my calls??? Shouldnt these people let me know that this wont work out before i make the payment??? How is it fair to wait for getting back money after 15days from the day u request for refund, in all 22days for the mockery of these cheap fools?????? Can anyone pls suggest me the best thing I can do to vent my anger out of my helplessness????Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
4526
Pending
514
Resolved
2325
+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information