[Resolved]  ACT Fibernet — Billing issues

Address:

Bangalore, Karnataka

Hi,
i use ACT internet in Bangalore and i have a billing issue first to start with I do not get my bills in E-mail as promised by ACT when i took the connection, I have called ACT support center and reported E-mail ID which they have in their system is incorrect and needs to be changed from months now and this is not getting changed

Now for this month same issue I didn’t receive in my E-mail, DAS the collection agent dropped into my place and delivered the bill and gave me an option of paying online. When I checked my account on line it showed my outstanding is 2800 INR and the bill I received was for 1100 ( aprox). Immediately I called ACT support and asked for a clarification and informed post clarification received will make the payment, which was agreed by support staff and I was offered a call back. I never received a call back for week and spoke to DAS and asked for escalation which I never received.

While I was waiting for clarification to make the payment post clarification from ACT my line was disconnected on 30th. I called ACT support and asked for clarification & asked him to release my connection yet again I was promised a call back which never happened.

I called ACT support team again and asked for clarification on billing again asked to release my line because there is no fault from my side in payments however I was promised a call back again which never happened.

I called again to ACT today to know the status surprisingly i see my outstanding moved from 2800 INR to 4800 INR and told i didn't pay the bills for few months, actually for the months they informed me i got a wavier from Mr. prem for which i have E-mail proof for the same which was provided to ACT and they are denying to agree the same and denying to release my connection and denying to agree only 1100 in pending.

Need help to get this issue sorted