[Resolved] ACT Fibernet — Billing Issue

brydams4u

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi,

I have tried to call on the customer support number and couldn't get it on 04-Oct-2012, hence i dropped an email saying that i want to change my package clearly mentioning that its urgent and important. However none of your staff bothered to look into that email and call me back for the reason i want to downgrade nor they have courtesy to call atleast. Day before when i saw my bill i see i have been charged for 10 MBPS package instead of 516 KBPS package. When i called the staff, support team is apologizing and saying that the change of package is only at the end of month (i will not get a dream that package is only changed on month end) and they can't help here. When i asked for an explanation they said the technical team will call and answer my queries, when i asked what about my billing issue, they said the technical team will address my billing issues as well. However, support raised a ticket for my issue "Ticket No: 6566068". After sometime some staff called and before i can discuss with him about my issue, the call got disconnected. Beam tele staff didn't bothered to call me back and discuss my issue, instead i got a message that "Ticket No: 6566068" is closed and in case unresolved forward that SMS message to [protected], i got a SMS saying that escalation team will contact me in 24 hours but since then i have not received any calls, no emails. But 04-Nov-12 i received an SMS saying that my SOA for the month of Nov-12 is sent to registered email-id. Without resolving my issue how the ticket can be closed?

This is absolutely pathetic customer service.

Prakash

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related ACT Fibernet reviews

View all 4526 ACT Fibernet Reviews

Comments

Ahmed Farooqi

from Hyderabad, Telangana

please mention yours customer portal id no., email address, contact details, alternative mobile no.,

Your Registration Number is : DOTEL/E/2012/23529

yours complaint has been registered to www.pgportal.gov.in
and yours complaint will be resolved with in 1 week to check the status of yours complaint visit http://pgportal.gov.in/ViewStatus.aspx

punit2402

from New Delhi, Delhi

This is Pushpendra Dwivedi from Safilguda Secunderabad and my mobile no.[protected] a very upset customer as I have never seen the worst service them beam telecom before.
Its been almost two months and my problem was never resolved, in spite of sending bank statements for the amount deducted for the month of Apr-13, calling almost 50 times and providing
Hard copy of statement at Secunderabad office my issue was never addressed, all representatives can give is just assurance that it will be taken care but guess what they
Don’t know what they are doing. There is a stupid guy Chaitanya from a/c dept. with who I have spoken multiple times still no go. This is really frustrating.