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ACT Fibernet — ip address needed

i have taken a new conection but after one day i have format my system from that time onwards i am using internet without user id & password pls solve this problem as soon as posible.ok
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I paid the entire amount on 25th Jan'10 & I was told I will be able to go online in 10 days. A box was set up outside my house & that was all. I called them many number of times but in vain. Someone came on 14th Feb'10 and did rest of the setup. However, I did not receive the User ID & Password to my mobile yet. I am not sure what kind of horrable services I have to undergo from them.
BEAM SUCKS...!!
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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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