ACT Fibernet — Failure to provide internet connection

vasavimadhira

from Bengaluru, Karnataka

Address:

Rangareddy, Andhra Pradesh

Hi,

I had paid the entire years subscription along with the money for the wireless router on 15th Feb with a promise from the sales rep that the internet would be activated in 2 days time which never happened. I had to make numerous calls to get them to set the connection up. They finally provided the connected however till date the wireless router has not been installed. I have made numerous complaints, they send sms saying complaint has been resolved. It has never been resolved till date and I end up making so many calls regularly and it is frustrating to have these call centre reps hang up on me because they just cant resolve the issue. I have been promised a call back within 24 hrs every time I call and surprisingly it never happened till date.
I am honestly fed up with the service and apathy of the call centre executives, they don't make an attempt to understand what the problem is and the sales and technical team does not even speak politely to the customers. Can someone please help me.

Thank you,
Vasavi

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Comments

k.s.chaitanyakishore

from Hyderabad, Telangana

Beam Telecom — terrible internet connectivty

i have subscribed for 6th monthh package on 11-10-09 with assurances from
beam cable operatot that they would provide satisfactory service.but,i have to say that is has been extreemely outrageously terrible.we have not ha one straight
week of service without any problem,
It extended to months of defective and often absenece of connection
the customer are department did nothigbut send mesages of confiarmation that complaint has been received.we have posted an excess of 70 complaits during a spanof 4 months .am lising out nmy complaint numbers
314126 ,313903, 325134
358159
335040
338564
339189
340015
342693
384978
420233
420889
421118
424310
420233
416290
415845
433667
439342
442841
458489
459425
460153
462097
468108
502493
519243
521861
522242
524482
524741
528521
532477
534763
537553

i used to lodge a compliant 2day..it will work properly for 5 hrs r utmost 1 dy..
and then sme ting happens
there re many other complaint numbers....but i have deleted the m from my inbox so i cant ost them here..
i want sone strict action to be taken againts that company..
we want them tp apy back te money which we have paid them

442841

ujwols

Facing exactly the same problem :
Here are my complaint numbers in just within 15 days (May, 2010)

02/[protected]
03/[protected]
05/[protected]
08/[protected]
11/[protected]
15/[protected]
15/[protected]
15/[protected]

and I hope to have many more... Beam Telecom sucks big time

Vicitm of Beam Telecom
Ujwol Shrestha