[Resolved]  ACT Fibernet — Fake Responsibility

Address:

Bangalore, Karnataka

This is to bring to your kind notice that i am Niladri Sekhar Dutta from West Bengal staying in a rented house in Seshadripuram & working as an executive in ITC Windsor Hotel. I am a customer of ACT Broadband (Customer id: 10386683 / mobile reg. no. [protected]) from last 1 year i have been using act broadband but from last week this company is being harassing me like anything. As i was out of town to attend my father’s funeral i had to temporarily deactivate my account & after returning back i had asked them to collect the reactivation charges & activate my account, for 4 days their collection agent called me up every day & asked me to stay at home but no one turned up to collect the money even after calling their customer care team again & again wasting my money nothing happened. At last i took the office address from the customer care team & went to pay the money but unfortunately they had shifted the office to a different place which information was unknown to the customer care team. Then at last i had to again visit to a different office to pay the money, even after paying the money i am not able to use my internet. I have been calling every minute to the customer care team wasted lots of money from last week to rectify the problem but still its not been rectified. They are assuring every day that it will be rectified within few hours but its only false hopes they are giving even sometimes they call & say the issue has been rectified which is not actually done. I have asked for the disconnection of my account due to their bad service still they are not ready to disconnect my account & assuring me every now & then that it would be rectified. Now, its very sad to say that the senior employees & the person from whom i took the connection are ignoring my calls. Its very disappointing that after paying money also i cannot avail the service & at the end of the month they would post the fixed monthly charges to my account even after not using the internet as i have faced this issue once few months earlier & don't want too face it again.
I would be very much obliged & thankful if you would take this issue seriously & offer customers like us a helping hand. This types of companies should be banned for not giving proper service to their customers even after taking a huge some of money & faking about their responsibilities & giving false hopes. As i am tired of calling them i have come to you asking for help.