[Resolved] ACT Fibernet — Horrible Customer Service

pantula

from Pune, Maharashtra

Address:

Hyderabad, Andhra Pradesh

I Have Beam Internet connection at my Apt In Hafeezpet Hyderabad. Connection is in the name of My Wife.I called Beam Customer Support and Raised 2 tickets to change the name on the account to my name. Both the tickets are closed with out completing the job. I got SMS stating that if the issue is not resolved then send the SMS to an escalations dept. I did that and still failed to get any response from their escalations dept. Complaint Nos :9565276 Dated : 5 sept 2013 Complaint Nos :9593424 Dated : 7 sept 2013 I am so surprised with the horrible service. If they cannot support their company there is no need for them to be in business. Beam telecom you are not doing me a favour. You are charging and these services are part of the charges that i am paying you. Please treat this complaint very seriously and respond back to me ASAP. regards [protected]@yahoo.com

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Aug 14, 2020

Complaint marked as Resolved

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Hello,

We apologize for the issue you are facing. Thanks for sharing your concern along with your customer details with us. Our team will shortly get in touch with you. We will make sure that the problem will get resolved at the earliest.

Regards,
Beam Fiber

pantula

from Pune, Maharashtra

SO far No one from Beam telecom Has Contacted Me. After repeated Phoen calls to your Document Verification center, A representative came to my house and collected my docs. Now the Updation of my name and log in has to be done correctly- which has not happened. I spoke to Mr.Kishore Yday at[protected].He tole me that he looks after only docs collection and he needs to check with a different dept.Still no update. Can some one look into the issue and get me a resolution At the earliest.

Thanks
Kesava

Keshav Aarthi

from Mumbai, Maharashtra

I have a Beam broadband connection and I could not connect to Internet for the past five days.I have called the cc service quite a few times but it was of no use.I have given multiple complaints and the guys did nothing to resolve the issue.Every time i call them they repeat the same sentence that the problem would be resolved in 24hrs, which was never done.Not even a single technician approached me to talk about it.I also told the customer care guys that the issue is with the distribution box which was installed in my apartment.Even then there was no response.