[Resolved] ACT Fibernet — slow speed | |||
Hello everyone I have unlimited plan Bmax-850 (1mbps)...........It was going fine till april 14 2010 , and from next day the internet speed gone slow, and when I check it shows 580kbps or sometimes less. And till april 19 I thought might be some problem and kept quite. And the same problem persists and I call customer care (the worst thing is that they call is not free, everyone has customer support toll free), and the person pick up the call and when I was trying to talk , he is telling hello , hello , hello. I can here his voice, but he is trying to avoid me (I understood it) . So call ended. And again I called and the person picked up , I told my plan Bmax-850 (1mbps) and username. I told my connection speed is slow from some days. He told yes check your "usage" and told that from his side a technician will come and check the problem. And he was talking some what hard . I'm surprised that my plan is UNLIMITED and he is telling me to check the USAGE. What is this with the beamtelecom broadband , they are not good towards their customers and they try to avoid them as much as possible. And the CUSTOMER support ([protected]) is also not good at their service. So please reply me , what is the meaning o[censored]NLIMITED. Then why is my speed gone slow. Then why he told to check my USAGE. They must be good at their service and should improve their customer support. EVERYONE THINGS OF THEIR CUSTOMERS AND TRY TO HELP THEM ALWAYS. Hope their service will be better and also the customer support. And will be providing the best of their service to their users. Thank you all. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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beamtelecom — fiber broken so change it
To whom ever is concernUSER NAME [protected]@YAHOO.COM ACCOUNT NO 28388 CELL NO [protected]
H.NO.16-3-810 CHANCHALGUDA HYDERABAD
THE INTERNET FIBER IS DAMAGE AND IS LAYING DOWNDAWARD .. THE INTERNET CONNECTION IS DISCONNECTED DUE TO THIS.IF SMALL RAIN IS RAING IT IS DISCONNECTED .IF WE SHAKE AND APPLY TAPE THE INTERNET CONNECTION IS RESTORE FOR SOME TIME THE PROBLEM IS FROM LAST 45 DAYS
IAM GIVING MANY COMPLAIN TO BEAM BUT THE BEAM IS CREATING A COMPLAINS AND CLOSEING IT WITHOUT SOLVING THE PROBLEM .GIVEN MORE THAN 100 COMPLAINTS BUT NO USE . I HAD REQUSTED MANY TIMES TO ZABEER URS TECHINICAN AND TECHINAC CORDINATER ABDUL RAOOF ALSO BUT NO USE .
WHY THE BEAM IS NOT SOLVING THE PROBLEM AND GIVING CONTIOUS INTERNET CONNECTION TO ME .I HAD PAID FOR CONTINOUIS UNLIMTED INTERNET CONNECTION TO BEAM SO I WANT CONTINOUIS UNLIMTED INTERNET AT MY HOME .IF THE BEAM IS UNABLE TO GIVE IT SO REFUND MY MONEY WHICH I HAD PAID TO BEAM IT IS LAST WARRRING .IF THE BEAM DIDNOT CHANGE NEW FIBER AND GIVE CONTINIOUS UNLIMTED INTERNET CONNECTION TO ME I WILL FILE A CASE IN CONSUMER FORUM AND PUBLISH IT IN THE NEWS PAPERS ALSO