[Resolved]  ACT Fibernet — Cheating the customers by saying unlimited plans in broadband internet connections

Address:

Hyderabad, Andhra Pradesh

Dear sir

My name is B Anil residing at[protected]/1/1, Boudhanagar, Jamai osmania, Secunderabad, 500061, i took a broadband internet connection from Beam Telecom co. I took an unlimited plan with a speed of 786 KBPS. Either at the time of taking the connection or afterwords they have not communicated any thing on downloading limit or fair usage policy. Now after i downloaded more than 30 GB my speed got reduced to 256KBPS. When i approached them they are saying that there is a fair usage policy it says if your downloads exeeds 30GB your internet speed is downgraded to 256 KBPS till the end of the month after which it will restored to your normal plan.

This is very very bad practice that no body has infomed me about the downloading limit or fair usage policy.

and they are charging the rentals based on the maximum speed they will provide. During the last one and half month period in very rare cases(Mostly after the midnight) it has reached the said speed.

I am very much dissatisfied with this and i paid six month rent in advance total Rs.3300/-

Please take a necessary action and refund me the money back

Regads

B Anil
[protected]/1
Jami osmania
Secunderabad.
500061
Ph:[protected]