| Address: | Hyderabad, Andhra Pradesh |
Dear Sir
I would like to bring to your attention the irregularities and negligence of Beam Telecom/Beam Fibre. My Beam A/C: 140256
I have been associated with this service provider since October 2010. At first I am using their service Cable TV7 and subsequently started using the Internet service since 10th March 2011. In early April I realised that the company is charging me for a service which they called as TATA Centric Beam Cable Plan. It came to light on enquiry that the TATA Centric Beam Cable Plan is a landline phone. I have made numerous phone calls to them and made very clear that I never applied nor use the service and it's unfair on their part to charge me like that. As to the landline phone the customer care executives aren’t even able to tell me what the landline number is.
As a result of my complaint they have made a reconciliatory adjustment of the amount I am being charged for the landline phone for April i.e. Rs 369. This adjustment is shown in their invoice for May 2011. But in the same invoice they charged me for the same service again for May (the fee to be paid in May) and the amount is Rs 223.23 (their invoice number: 1688913). Very clearly they made a note in the invoice for May 2011 that “cs not having TATA phone but bill is generating from feb 2011. need to waiveoff 369 Rs/-“ (their reference number for this is 2317006) which means that they are well aware that I am not having/using the phone. Still then they charged me for the said phone again.
As a result of this billing dispute I am reluctant to pay the bill and told them that I will clear up the outstanding fees as soon as they rectify the figure (because in the online payment process you cannot pay a partial amount but you will have to pay the total amount as shown, which in my case the total amount is an exaggerated amount) so they even suspend my internet connection from 11th April 2011 to 24th April 2011 (they are charging me for full monthly fee). At some point out of frustration I told them to stop the services they provided me altogether. But on 24th April they revoked the suspension and restored my internet. So I started using the service again. Now for the month of May the same issue arose and I am a bit hesitant to pay again so they suspended my internet connection from yesterday, 12th May 2011.
I called up their customer service to see if I can raise a complaint to their higher authority, (in fact after numerous calls to customer care executives and issue not resolved) the executive gave me an e-mail address ruche.[protected]@beamtele.com which isn’t even working.
In my locality, only beam is authorised to provide such services and whether I like it or not, whether they provide good service or not I am compelled to use theirs only. I do not have much of a choice and it is really frustrating and it causes me a lot of headache as well.
Kindly take relevant action and let Beam resolve the issue as soon as possible.
Yours sincerely
Muan Valte
Malaysian Township
Kukatpally
Hyderabad Was this information helpful? | 
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