ACT Fibernet — Installation fraud

anushkrishna9

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I have paid Rs.1800 towards a new broadband connection to Beam Telecom.(http://www.beamcablesystem.com/)A/c No 204937

I reside in D.D Colony, Bagh Amberpet-500013. I made the payment on 30/5/2011 and was promised that installation will be done in 24 hours. However till date no one has responded.

The customer care is so horrible that the sales representative does not even take my call.

Please look into the issue and do the needful or else I might be forced to approach Law enforcement agencies for justice.

Thank you.

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Comments

Manoj Thorat

from Hyderabad, Telangana

I am facing the same problem. I also went for 6 moths subscription the marketing person Mr. Alikhan [[protected]] told that it will be done in 3 days. On third day I call him up and ask about it he tells me person will come to your home at 5PM no one visits same story is repeated next day. Then I file up complain with customer care [2582408] and the tell me we will get back to you in 24hrs. 24hrs pass by and no one calls back. I again try Mr. Alikhan and he promises me to call back in 30min but no one ever calls back. Many a times their phone rings but no one picks up and at times it is switched off to avoid customers.
This is ridiculous service and if this is at start what should one expect when they have our money and subscription for 6months.