ACT Fibernet — Absolutely disgusting service

Address:

Hyderabad, Andhra Pradesh

If you are planning to use Beam for your Business then BEWARE!! Taking up Beam telecom is the biggest mistake ever made by our company. We provide IT services to Overseas clients and the amount of connection dropouts and Internet downtime is absolutely disgusting.

There was no power back-up on their lines so every time there was a power outage in the area our internet was down. Almost 5 days and 20 phone calls later it is still not fixed so I don't know how long this company is going to be open with service like this. In addition to this, we loose internet connectivity at least 2-3 times a week during business hours which interrupts everything from Conference calls to our VPN connections. This is actually getting embarrassing when explaining to our clients that we loose Internet connectivity 2-3 times a week.
All the Customer Care do it to get you off the phone as quickly as possible and you never hear back from them to see if the issue is fixed.

Hope this complaint reaches the Executives of BEAM Telecom. If this is the quality of service you provide for a Business Line then god knows how India is going to Advance technologically.