[Resolved]  ACT Fibernet — CHANGING THE PLAN WITH OUT CUSTOMER INTEMATION

Address:

Hyderabad, Andhra Pradesh

I am using Beam Cable Internet Services from past 8 months i used to have 786kbps Speed and plan was B MAX-600 later from past 1month they started providing 1Mbps speed on my plan when i ask them they said that they have upgraded there services for same plan charges. But after a month my speed has been changed to 512Kbps with out any intemation.

When i called there Call Center Mr.Anil came in to the picture when i asked him about the plan changes he replys that some one has changed it. Later he tell that it is a back end team problem. And when i ask his Team Leader he says that he is not available......Time 22:55hrs-22:58hrs later he says that he busy with other call.

And i expected Mr.Anil to call me back after he closes the issue...on there call