[Resolved]  ACT Fibernet — Broadband not working

Address:

Hyderabad, Andhra Pradesh

we recently got an LG SMART TV. and invested for a 10MBPS cable connection
though I had a good Airtel connection for last 4-5years.
We showed the Rupesh, Beam sales guy the TV and said we are taking the connection
primarily for 2 reasons:
1. For the TV
2. If their connection will work even when power goes.

Everything seemed great till the connection is setup. When connected to the
TV, no ip is getting assigned. So I invested in a high end router of 6000/-. Still it did not work.
Gave a couple of calls to the customer care. they just opened the issues and by evening closed.
After 4-5days of waiting and struggling, finally we gave up on Beam cableon getting LGTV working.
It works perfectly with Airtel.

So we thought atleast the 2nd one works. 11.11.11 when power went away, the cable didnt work. We raised a
complaint, no one has even come for service till now.
We called the customer care and requested for a refund, its just been like 15days since we took the connection, already feel deceited. Not sure what they will do.

I asked for their escalation policy - NO REPLY
Asked for the details of regional head - NO REPLY

I am particularly dissatisfied with the service. Since last Friday I dont have internet connection. when we call they raise a ticket with 24hrs
deadline. they close the ticket before 24hrs whether resolved or not. if you call for follow-up they open a new ticket but will never open the old
one again. they are trying to act smart to prove that they are sticking to their SLA.

Appreciate if you can look into this, and help us get better service or
refund at the earliest.


we have escalated the same to the nodal officer and appellate authority emails mentioned on their website. still no response or solution.