[Resolved] ACT Fibernet — Laptop's Lan Chip got burnt due to beam cable

rama1_3

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi,
My name is Rama Narayana Reddy,iam a resident of Yellareddyguda,Hyderabad.Two days ago my laptop's LAN chip got burned and nearly it costed me around 15000 Rs.I got my laptop diagnised in service center and they informed me that this happened because of power surge thorough internet cable wire.I have contacted the people of Beam tele where in they replied that it is quite common and told me that they can't help.So beware of this connection as i have learnt that many customers suffered with this issue.If they see this and respond to my issue then i will be grateful to them.

Thanks,
Rama Narayana Reddy,
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

auser

from Hyderabad, Telangana

Hi, Rama Narayana Reddy you are 100% right recently due to power surge through internet cable my desktop and laptop chip was damaged but on contacting Beam Cable instead on accepting their mistakes o[censored]sing cheap quality switches and Power Adapter them they denied continously, but it is confirmed from the service center that it got damaged because of internet cable, so my request to all the beam subscribers to start using a LAN SURGE PROTECTOR which prevent it from the damage to LAN and it costs around just Rs 80-140.

Thank you

ACT Fibernet Customer Care's response, Aug 19, 2016

Verified Support

Dear Valued Customer,

Please share your Customer ID or registered contact number and we will look into it.

Regards,
ACT Fibernet

anokfriend

from Ahmedabad, Gujarat

this is true with beamcable internet service. it happened in the tolichowki area, where there was a powersurge and the beam had to replace some box. but the after affects of this powersurge in their box fried my laptop chip, and another customer who happens to reside in the same building as mine had to replace his lan card on his desktop computer. two machines in the same building got the LAN chip fried due to power surge that traveled thru their internet cable. i got the same response from the tech guy who came to check my connection.

ACT Fibernet Customer Care's response, Aug 19, 2016

Verified Support

Dear Valued Customer,

Request you to share your Customer ID or registered contact number and we will get back to you.

Regards,
ACT Fibernet

srinu89

from Delhi, Delhi

The same happened to my Mac. I luckily had a warranty and got a replacement free of charge. Got on to this forum to post a complaint and am amazed to see how many people share my agony :) Beam Telecom ...wise up...OR you'll be out of customers soon. If you don't tighten up your act I'll make it my mission to save people from your company !

aravi29

from Kodar, Telangana

thanks for your responses, even we are also using beam fiber, because of fluctuation in their power supply my laptop got burnt, even we given our laptop in the service center and they are saying laptop motherboard also got burnt due the heavy power supply from the LAN cable to the system. really that costed us a new laptop. so pity and poor of service

qwerr

from Hyderabad, Telangana