ACT Fibernet — Beam Telecom - Pathetic Service

kmshahid

Address:

Hyderabad, Andhra Pradesh

There is no Customer Care service at all in Beam. You call customer care only to find "User Busy" and when call is connected and complaint/request is done NO ACTION is taken.
I had applied for a new internet connection and told the executive that due to official work I need it within 24 hours. The executive came within 30 mins to collect the money and promised me that the connection will be done within 24 hours.
A technitian came and done the wiring the next day by didn't provide the jack (socket to connect to PC) and said he will come next day as Password is not sent to my mail id/mobile so far.
After that I kept on asking to Customer care but no action was take for next 5 days. I called the executive whom I paid for new connection but he didn't pick up my call at all. I contacted area manager also but he said he didn't have any information from Call Center.
I'm still waiting for the connection to be done.
I suggest everyone to take connection from any reputed ISP who at least could listen to our complaints.

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Comments

naveen.koppu

Can’t describe the service of beam tele. Every customer just gets frustrated with their customer support guys.
They keep creating the tickets for the complaints but no technician will respond you.
My own experience, booked a connection 15 days back, the sales person called up and came to my place collected money in just 15 mins. And they promised me in getting the connection in 24 hours.
Then started my trouble, I was keep calling the customer care (It’s the only number you could reach), each time I call they raise a new ticket but never get the issue resolved.
You don’t believe, I have nearly called them around 50 times in these days (each time I need to stay for around 30 mins on call), but still again if I call they raise a new ticket and send you a sms copy of the ticket. But you never get a response on that ticket.
Today, I completely lost my hope getting a internet connection. But as I paid the money for it I am wasting my phone bills calling the customer care.

Sincere request to all, never go for an internet connection with Beam tele. It will be your horrible experience in your life. I guarantee.

MM99

from Hyderabad, Telangana

Maybe Beam is not providing equivalent service to all consumers...
fortunately, with the Grace of The Almighty, I have had a flawless experience with Beam ever since I took my connection some 8 months ago...