[Resolved] ACT Fibernet — delay in service and no one responds

a_ankit

Address:

Hyderabad, Andhra Pradesh

Hi.

We have taken a beam cable broadband connection in Miyapur region with the Name of Gaurish on Friday 25th of Feb 2011. I have paid for the connection charges(500Rs) and the package charges(600Rs).The operator representative said the connection will be established withing 24 hours but its been 4 days and there is no response from them.We tried to call/mail them many times but their customer care does not lift the phone even. After trying many times they lifted and said that it will take some time as they need some permission to put some box. But all these things should be done while taking the money from us and and even if this was the case they should have informed us while giving the connection. But nothing of this sort had been done. This delay in service is not acceptable. Please take appropriate action so that in future it wont happen with anyone.
Thanks
Ankit
[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related ACT Fibernet reviews

View all 4526 ACT Fibernet Reviews

Comments

Md. Ismail

from Pune, Maharashtra

Dear Sir,

I am Md.Ismail (Ph : [protected]) Residence of Hyderabad. I have applied for the New Connection of BeamTelecom on 28 January 2013. Then on the Next day Your Beam Executive Came to me and taken my Identification Proof and Check of 2300/- Rupees. And After that i have recieved Account No : 475561 on 29 January 2013. And I Recieved Ticket No : 7398151 on 30 January 2013 from BeamTelecom.

Then, Shortly Beam Executive Came to my Shop and Fixed the Hub Box on my Shop Wall and said me that i will connect by tomorrow. But, Here is One more Internet Supplier Who Came in Action and taken the Hub Box from my Wall without nowing me And i informed to your Executive they came to that Internet Supplier and taken the Hub Box from them and went off. When your Executive said he is not allowing me to give the connection then i asked for My Money. Then, Your Executive Said i will provide you a Complain number Call or Give a Message on this Number you will get your Money Back. Complain Number : [protected]. And, From that Day Mr. Sajjad (Area Sales Manager) Ph : [protected] is Also not Lifting the Call.

So, I Kindly Request You to Give my Money Back. As Soon As Possible .

Thank You,

Your's Customer,
Md.Ismail.
Ph : [protected]