[Resolved] ACT Fibernet — New BB connection, a harassed consumer

Vivekanandp

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I had opted for a new Beam connection 7 days back and yesterday was my SLA for the connection to be given. I have already paid for Beam's 6 months package for which money has been deducted by Beam folks, but noone has even talked to me after the first day and there is no initiation of net connection at my home. I have logged at least 6 complaints since day one and none of which are being acted upon (all of them are open still with no progress). There is no escalation matrix, published on Beam's site and their call centre guys do not escalate the issue, saying they dont have a supervisor. The SLA's given to me are not being respected by the Beam people and the call centre guys are good for nothing. All they do is irritate consumers. I want my money back now, else I am going to the Print media and COnsumer forum apart from campaigning about this loot by Beam

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Aug 13, 2020

Complaint marked as Resolved

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Comments

manukankani

from Delhi, Delhi

I am facing the same problem. Please take some action on beam telecom. I have given 6 months advance on May 22nd and today is June 2nd. No update till now..

Manoj Thorat

from Hyderabad, Telangana

I am facing the same problem. I also went for 6 moths subscription the marketing person Mr. Alikhan [[protected]] told that it will be done in 3 days. On third day I call him up and ask about it he tells me person will come to your home at 5PM no one visits same story is repeated next day. Then I file up complain with customer care [2582408] and the tell me we will get back to you in 24hrs. 24hrs pass by and no one calls back. I again try Mr. Alikhan and he promises me to call back in 30min but no one ever calls back. Many a times their phone rings but no one picks up and at times it is switched off to avoid customers.
This is ridiculous service and if this is at start what should one expect when they have our money and subscription for 6months.

ranu_garg

I am facing same issue. I paid for 6 months. The pre-sales person said new connection will be setup 100% on a time slot given for next day. No one came for the slot. And call center keeps saying same thing that they are routing to concerned department, without anyone actually calling back for the setup. Very frustrating.