[Resolved]  ACT Fibernet — Shifting of Connection

I have raised a request to shif the connection on Aug 07, 2011 . From that day, the customer support executive says we have logged a request and our area area co-ordiantor will get back to you. This never happened. I kept calling customer care and mailing them. Its been more than 20 days and nobody has approached us to shift the connection. Very frustrating..!!!
I have paid for 6 months as a package including Aug, without using Internet services for a single day during this month. I would never suggest anyone to go for beam cable.

Sandhya

beamcable — shifting of connection

The following is the information for you reference as the ticket has raise on 18/12/2011,
For shifting of internet connection,cutomer care executive informed that it will be fix in 2-5 days
but the complaint is still it is pending Because of poorest coordination amoung Beam broadband service staff, in solving the cutomer issue , the connection need to be shifted with in the same locality in new address Hno. 18-3-463/1/195 , Rajannabavi ,shivaji Nagar hyderabad 5000053. just 400 mts form existing connection , no efforts were made from BeamTelecom team , in lie of not fixing the problem , i want refund.
complaint detils as below
Ticket details for your reference
Ticket No:3794317
Ticket Description: shifting connection
Ticket Priority: Higher
Ticket Status: Pending...
For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to this mail (always mention the ticket no: or account no for reference)

Regards,
Beam Telecom

Yes it is worst service.I requested shiftting my connection on 21st December from Jubileehills to Shanthinagar.
Still now i didn't get any update.Daily I am calling to Beam Customer care.They are wasting our time and money.