[Resolved]  ACT Fibernet — internet connection dead - logged no.of complaints with call center but tickets are close with out solving the issue.

Address:

Hyderabad, Andhra Pradesh

Hi,
I have an internet connection with Beam Telecom Pvt. Ltd.-Hyderabad. My connection was dead for the past 25 days.
I had logged a complaint for issue with beam telecom call center ticket was logged for it, after 2 days ticket was closed and I got sms saying problem resolved was shocked with seeing that sms.
Immediately I call the call center and asked for the status of ticket they told issue resolved ticket closed. I said if the problem resolved then what is the fun of calling you guys for update.
How can you close the ticket without solving the issue I am facing? Then they told sorry for that and logged a new ticket on that instance I specifically told them that make it has high priority becz my net connection was dead for the past 25 days and don’t close the ticket till the issue get resolved they said ok.
Next day they closed that ticket this was keep on going for a week logging a ticket and it was getting closed without resolving the issue for a week.
In this period I talked to most of the CC executives out of which I have noted few names below,
Kiran, Shiva, Laxmi, Prici, Srinath, Srinivas, Vishwanath few more
whenever I ask them for update they will tell the stories if I ask why you close the ticket without solving the issue I want to talk to your supervisor/ manager in this regard they are simply dropping the calls in conversation.
It’s really a pathetic and embracing situation. If you call again the call will go to the other executive and again we have to tell very thing from beginning again they will drop the call in between conversation.
They are not following the company standard norms while talking with customer. Even they do know the business ethics simply they are playing with customer time, money, patience etc,
I do know to whom should me complaint against these useless call center executives they have wasted my time, money and it’s a mental torture. I want these executives to get severe punishment so that they won’t play with other customers.
Please can someone help me out to take a legal action against the company or their executives for playing with customer for not addressing the issue properly and get it resolved?