[Resolved]  ACT Fibernet — Irresponsible Department

Address:

Hyderabad, Andhra Pradesh

Hi All,

This complaint is on the "Beam Telecom Services" which provides the Internet Services in Hyderabad. I am raising this complaint because, the entire department is very irresponsible to resolve the issue raised by the customer.

This is the second scenario for me with these guys. Firstly, the shifting of connection from one location to another location with in the same city. When i called them for the first time, they said that it will take 7 days of time to shift the connection. but that was not done from there end, It took nearly 45days to shift the connection, this is very ridiculous job from them.

Secondly, from past 2 weeks i am unable to get the internet service. I have called to the customer care on 21st May 2012 @ 7.45AM IST, on that particular day that executive said that the issue will take 24 hours of time to get resolved, but till date there was no call from the technician department. Every day i am doing followup with them regarding the issue. But i am hearing the same statement that will resolve this issue as early as possible.

I have asked them to connect to the call to supervisor, even he also promised me every dat that by end of day this issue will be resolved. My mobile bill is exceeding beyond the limit.

I request to take the serious action on Beam Telecom Services regarding this, so that they will not repeat for other Customers.