| Address: | Hyderabad, Andhra Pradesh |
Hi ,
I have booked a new internet connection on the 26th of June 2011.
Mr. Irfan came to book my connection & collect the payment. who committed to me that the connection would be installed at my place by the 5th of July 2011 . which is also reflecting in thier records.
After this I have not received even one call from beams giving me the status of my connection.
Every time that i call up the call center i get a reply that some one will get back to you in 24 hours.
But no one response.
Have got more than 10 ticket no's which indicate that i have called the call center those many times.
On 5th when i call up & speak to irfan finally from my office landline , he commits that it will be done on the 7th.
On the 7th when i see that there is no sign of the connection getting installed I write a mail to the Nodal office- Ms Ruchi.
I get a auto responder. On replying to it i get a mail saying it will be done by 11th july 2011 .
But till today nothing is done .......
pls help me.
attached is the letter..........
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BEAM TELECOM PVT.LTD — Not providing connection
Respected sir,I had opted for a new broadband connection with beam telecom pvt.ltd on date 08/07/2010. But till today 28/07/2010 i haven't got my account activated. I had been visiting the concern "Branch office and Head office" at my locality frequently from past 8 days. Whenever i go they say that sir ur account has been activated and you will receive your id and password in just 30 minutes. But it hasn't come still. On the hope of this connection last month i had removed my old connection. When i try to call the customer care for support they will say that ur case has been registered and will be solved soon but they haven't done till now. Please try to resolve my case.