| Address: | Rangareddy, Andhra Pradesh |
My Account number with Beam Telecom is 115696. I have been using Beam Telecom's broadband Internet service for about three years now. The first two-and-a-half years of relationship with Beam was due to absence of other network provider in the area I lived. I had issues with connectivity during this period also, but there has been resolution for the problem raised within a day or two.
I moved to a new location recently (7 months ago) and the service level in this area is really pathetic. Since coming to this area, the Wi-Fi router I bought from Beam for 2000/- (two thousand rupees) just before moving to the new location, was not able to establish a stable connection due to provisioning issues.
They were able to provide a resolution for the above-mentioned issue after two-and-a-half months, but for this, I had to speak to the customer care team and sent a lot of mails to the nodal officer on a daily basis. Nothing seemed to help, they will provide you service when they want..... not when you want.
From then, I started using the connection and again for the last 10 days Internet is not working, showing an error message of Limited Connectivity. For this also, I had to follow up with the customer care team on a daily basis, and yet no resolution has been found. They open a ticket and the next day they will close it without any feedback from the consumer. Fed up of this, I opted for another ISP.
Now, I raised a request for the refund of 2000/- against my router as Beam, itself as an organization, failed to provide service. I had owned this router for the last 6 months and barely I could use it due to connectivity issues.
Hence, I request the concerned authorities to look into the issue and provide me justice.
Regards,
Zaheer Abbas Mirza
2-6-5/45, Shah Cottage,
Heera Nagar,
Rajendranagar Post
500030
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