ACT Fibernet — Pathetic customer care; Billing issues

Address:

Hyderabad, Andhra Pradesh

Beam Broadband has one of the most unconnected , and uninformed customer care. who are not bothered of the service they provide. Worst attitude of the employees" as if customers do not matter for their business".

Long story short : Beam has a policy of collecting the amount ahead of the month.I had deactivated the account temporarily 6 months ago verbally and the collection employee informed that it would be done. Now when I want to reactivate the connection. The customer care agents informed me, that it would be done. And ridiculously some person calls me for amount and said that I need to clear the due which I never had, when informed of my situation he said the money will not be charged.
(More over Beam follows prepaid billing system).

Now when I call back to check , I am informed that I wanted the ticket to be closed and issue resolved. which never happened.

This is no less than cheating by the employees who are least bothered about the work their work.

If this is the attitude , Beam is sure to lose business no matter what technically sound or infrastructure be.

Their useless ticket numbers which they provided
# 2093334
# 2111561
# 2131950