[Resolved]  ACT Fibernet — Unorganized Service

Address:

Hyderabad, Andhra Pradesh

Beam fiber Customer Service team is the most unorganized people I've ever seen. I've asked them to waive the shifting charges else close my account. I can reopen the account at the new place without any installation charges by paying them 3/6 months fee. They never allowed me to close my account!!! They've raised Tickets to escalate my issue and just before i could shift, they called and confirmed with me to shift my account to the new place without any shifting charges. After coming to my new place within HYD, they're charging me for shifting charges. I've called them to review my account to check who all called me and confirmed there won't be any shifting charges. They don't have any clue who called me and confirmed about waiving the shifting charges -- they have the tickets raised for the same (very lazy to check my history and find out). On Apr 25, I've called and asked one agent to look over this. He promised to look over it and raised a ticket. After two days I came to know that he raised the Ticket about informing me the payment details and nothing about waiving the shifting charges -- crazy customer service!!!! No one after that tried to listen to Customer. Before i could explain the situation, they're just jumping into the policy pages they have in front of them and gave all unnecessary information. I'm fed up of Beam Fibre customer service team --- no customer should be fed up of any service (they should understand that to retain customers.) I've asked them to close my account and that will take another five days to process as if its a court case!!!!