| Address: | Hyderabad, Andhra Pradesh |
Hi,
On 25th Aug, an executive came to my house to take my information and collect a cheque for providing the Internet connection. Executive promised that the connection will be provided by 6th of September. After 2 days the request is raised for new connection[protected]. On 1st September, two executives came and doing wiring in the corridor of my appartment and promised me that the connection will be active in 30 mins at around 1:00 PM, so I kept waiting for these guys, but to my surprise they left the wire in the corridor and left. And I then received a message saying that my account is activated.
Then on 3rd September, I called up the call center and I was told that the connection will be installed and another ticket was raised[protected]. No one turned up at my home for installation.
Then next day when I called the call center twice and on second time, I am told "Ur time of installation is 6th Sep, why I am calling them again and again". I stopped calling and waited if someone will come and resolve the issue. No one turned up till today. I called the call center again exactly after one week to enquire about the connection, I am told that technical team will get in touch with me. For some reason these people are not calling at all. I called them about a dozen times till now.
I understand there will be lot of technical issues around but for a connection I am kept waiting.
I dont know what are the statuses of 2 tickets raised for my connection.
Request to resolve this ASAP.
Regards,
Kishore Was this information helpful? | 
Post your Comment