[Resolved]  ACT Fibernet — Wrong Billing and not responding

Address:Hyderabad, Andhra Pradesh

Hi ,

This is Sunil Kumar P from Hyderabad residing in Moulali Area and fed o[censored]p wrong billing and poor response behaviour of Beam Telecom.

They have stopped providing Service to a 2 years old Customer with Pre Paid Account having Enough Balance to provide service.

When I raise a ticket in there system even after 2 days there is no response from billing team and sleeping eating customer money and enjoying with Falling Beam Reputation.

I Sincerely Request Beam Management to just have a look with billing team making false bills a for months which have not been used and when asked for re connection playing cunningly promising service and then give for 10 days and then suspending
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Aug 13, 2021
Complaint marked as Resolved 
Verified Support
Jul 18, 2012
ACT Fibernet Customer Care's response
Dear Esteemed Customer,

We sincerely regret the inconvenience caused at your end. Please provide us the details (Registered Mobile Number/Account No./Ticket No) to address the issue.

Thanks & Regards
BEAM FIBER
Complaint comments 

Comments

I live in Himayatnagar I'm using 1 mbps...the connection is extremely slow below 100kbps but the upload speed is very high upto 11 mbps...I don't know what the hell is going on with this service!

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