[Resolved]  ACT Fibernet — speed of the internet

Address:

Hyderabad, Andhra Pradesh

Respected Sir,

I am Vinayak D. Naik staying in
8-3-234/1,
L.N.Nagar,
Yousufguda,
Hyd-500045.
Using BEAM TELECOM Internet connection for more than 2 years. Till 4-5 months the service providing was good. But in recent days(around 6 months) they came with new offer " B-Max600 "
According to this they will provide 786kbps speed for Rs 600.00 with 30GB limit for a month.After crossing 30Gb automatically they cut down speed to 256kbps.
I have noticed that every mid of the month (arround15th to 20 ) BEAM TELECOM reducing the speed to 256kbps without intimation. First 2 months i thought, I might have crossed the limit so early.After wards I have started the habit of regularly checking the limit.

Now from last 4-5 months i am complaining them regarding this issue. They took 4-5 days to solve the problem after registering complaint every day.This is cheating the customer. Same thing happening for every month. I have contacted customer care.....they lodging complaint (with ticket no) every day and automatically they closed the complaint without checking with customer after 24hrs.
Below given are the ticket no. issued this month.

Ticket details for your reference
Ticket No:1584281
Ticket Description: limited or no connectivity
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 17, 2011 at 9:50 AM


Ticket No:1588769
Ticket Type: SLOW ISSUE
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:18-JAN-2011 10:35:00 AM.


Ticket No:1594578
Ticket Description: Slow issue
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 19, 2011 at 3:51 PM

Ticket No. #38743
TicketDate:Jan 20, 2011

Ticket No:1602636
Ticket Description: Slow issue
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 21, 2011 at 1:20 PM



ticket no.#39164
TicketDate:Jan 22, 2011 10:56 AM


Till today, no one contacted from Beam Telecom regarding this issue. I have mentally tired of raising complaint.Please take some action regarding this issue.Hope it will solve as early as possible.

Thanks & Regards,
Vinayak