[Resolved]  Advaith Hyundai Dealership Bangalore — A Raw DEAL on the Insurance front !!

Dear Sir,

I am writing to you with a very serious grievance and would like you to update me with a response at the earliest. This with regard to my no claims bonus on my previous insurance on (Santro KA03 #$ @#$) traded in with you, which your concerned dealership has not carried forward on the new car, I have never claimed insurance on my old car in the past 5 years which I though will benefit me in getting a better rate on my new car insurance, which I have not got thanks to your staff who has not found it necessary to transfer the NCB to my new car and also inform me of the same. .

As a customer I feel let down, don’t you think it was the duty of the concerned representative of your company to advise me ?.. of what needs to be done i.e transfering the NCB, a person buying a car might not be in the business of selling his or her vehicle every year and a you as an enterprise (who is well versed with the procedures ) need to give the correct information.

I would like a you to suggest a way out, as I am not able to get the much deserved discount that I have rightfully earned on the renewal of my new car policy (KA03 @# @&#$).

I have spent the last week following up on this issue and received no support.

Awaiting your reply ...


The much awaited reply

Dear sir,

First of all let us thank your for patronising HYUNDAI ACCENT as your present car.
Sir we are writing this in reply to your mail, sir we are sincerely concerned about your grievances and would like to clarify your doubts, sir it is a very well known fact that if your either buying or selling your pre-owned car it is always purchased or sold along with the insurance policy and sir whether it carries no claim bonus or not the buyer is never aware of it until the owner discloses it the reason being sir is the no claim bonus does not benifit the next owner as it cannot be transfered and so it becomes useless to us & sir the no claim factor should be usually made aware to you either by your insurance agent or sir it is always better to read the policy once we recieve it, sir we are really embarresed to say their is nothing we could do about it now after such a long interval. And sir we can only request that even the media or consumer forums migth be aware of this kind of situations as it does not benifit us in anyway even if insurance your car had carried no claim bonus neither the next owner can claim it.

sir we once again thank you for your communication, please feel free to contact us for any further clarifications