[Resolved]  Agarwal Packers And Movers — Customer service

Address:

Murshidabad, West Bengal

From
Lalit pant
Branch manager
Indian overseas bank
Palsanda branch
Murshidabad district
West bengal

To,
Mr naresh kumar
Customer service department
Agarwal packers and movers ltd.

Subject : complaint regarding customer service

Respected sir / madam
It is to inform you that i lalit pant previously posted to dindigul district of tamil nadu as an assistant manager. I got my promotion. After that i booked my consignment through your service area at madurai. My past experience with this organization is very much satisfactory. This time i am very much disappointed with the customer service given by the madurai area incharge named mr ramesh sharma.
I got my consignment booked on 25 july 2012. As my further place of posting was not finalized at that time, i had cleared all this situation to mr ramesh sharma, that i can confirm my place of posting within 5 - 6 days. As per my previous conversation i had cleared my place of posting as murshidabad district in west bengal on 01 august 2012. I have send him my new address in murshidabad district through sms in his mobile no [protected]. He told me that it will take 10 - 12 days to get the consignment.
Instead of that the consignment has been sent to berhampur district of odisha on 10 august 2012. After that on 11 august i had enquired about my consignment from madurai location incharge mr ramesh sharma. He spoken very harshly and he has given me very nonsense reply regarding the delivery of my consignment. He told me that if you will keep on calling us and you will disturb us by calling so many times then we will not deliver your consignment. I want to know whether it is ok? We are the owner of the consignment, we have completed all the formalities regarding shifting including full charge has been paid. We have full rights to know about our consignment’s location. Dear sir i am not having any problem in delayed delivery of my consignment. I know that in delivery it may take + or – 2 - 3 days. I am very much agree with that. But i want to know how your staff can say that we will not deliver your consignment, whether he is having any authority to say like that ? You can very well verify all my conversation with mr ramesh sharma in his mobile no [protected] on 11 august 2012 between 11:00 a. M. To 01:00 p. M. .
I would like to give my consignment details for your ready reference.
Name: lalit pant
Consignment no - 765067
From - dindigul district of tamil nadu
To - murshidabad district of west bengal
Contact no - [protected]
I wish that you will take positive steps in the above mentioned subject. I want written reply in the above mentioned subject from the area incharge in madurai.
Kindly take this complaint in positive manner, wish your organization all the success in future and all the best.