[Resolved]  Agarwal Packers And Movers — Damaged my fridge - never trust Agarwal packers

Address:

Pune, Maharashtra

Dear Sir/Madam, I have got my luggage and house-hold shifted from Kolkata to Pune by Agarwal packers and movers. I have received all my belongings on 28th Sept 2013 but found that my Hitachi fridge body is completely damaged. They have put nail into the body of the fridge at 3 places and also dented the base of the fridge where the coil is present. I have checked with Hitachi, they are saying that this is not repairable and it needs to be replaced. Hitachi has sent a authorized Email with this information. I have forwarded this email to Agarwal packers but they are saying that they need a Hitachi letter head to claim the insurance. When I am calling the Claiming officer of Agarwal packers Pune - Vikram Bhatti([protected]), he is telling me to get information from Hitachi on letter head. He is telling the same things round and round. Whereas this thing should be done by him. My question is : Why should I run behind people, when the mistake is done by Agarwal packers? It is almost a week and the fridge is still in same condition. The fridge cost Rs. 45, 000. More of all, Agarwal packers did not pack the fridge as they promised to do so. They did not use bubble wrapper or thermocol. They only covered the fridge with cardboard paper. Please help me get the insurance for my expensive fridge.