[Resolved]  Agarwal Packers & Movers — Improper handling and damages of household goods

Caravan packers & movers — Damage of house hold goods

From: A.Koteshwar Rao August 17, 2009.

Office: Residence
Qr. No. C-14, 2/6 Door.No:122 A Koteshwar Rao:
Gautaminagar Scientific Officer/E
Post Aswapuram – 507 116 Department of Atomic Energy
Khammam DistAndhra Pradesh Heavy Water Plant (Manuguru) Mobile No. [protected] Khammam Dist. (AP) Pin – 507 116
Ph No:[protected] Ph No:[protected]
E-mail id: [protected]@yahoo.co.in


To
https://www.consumercomplaints.in
INDIAN CONSUMER COMPLAINTS FORUM

Sub : Settlement of grievance arising out of careless and irresponsive motive shown by M/s. Caravan Roadways Ltd(Caravan Packers & Movers)., – Request – Reg.


Respected Sir,

With due respect and with utmost conviction, I would like to put forth my grievance before your kind authority for early and amicable settlement.

Sir, while I was working as of Scientific Officer/E in Heavy Water Plant, Baroda (Gujarat), a constituent unit of Department of Atomic Energy, I have been transferred to Heavy Water Plant, Manuguru (Andhra Pradesh) on public interest and relived me vide Office Order dated 17.11.2008(Copy enclosed). Accordingly, I joined HWP (Manuguru) on[protected] and on allotment of Departmental accommodation at Manuguru, I came back to Baroda to shift my family and household articles to Manuguru.

On survey to shift the goods from Baroda to Manuguru, I approached the branch office of M/s. Caravan Roadways Ltd (Caravan Packers & Movers)., located at Ahmedabad (Caravan Packers & Movers, 20 No, Sahara Complex, F/Floor, Near Navajivan Hotel, S G Highway, Sanand Chokdi, Sarkhej, Ahmedabad:382 210). The household articles containing 88 packages with proper documents & Octrai Exemption certificates were booked vide Consignment Note No.515578 dated 19.12.2008 at an agreed and advance payment of Rs. 31, 000/- with an assurance that entire goods will be shifted in one Truck with an escort. The entire goods were valued and covered insurance for an amount of Rs. 1, 00, 000/-.

The goods’ consisting 88 packs were reached Manuguru on 26.12.2008 without any escort and on unloading the goods it is found that the 3 seated Black wood sofa set, which was insured for Rs. 30, 000/-, was received in dilapidated condition. The photograph of the broken sofa set taken in presence of the Driver is enclosed. The Cartons bearing Nos. 13, 14, 35 & 36 are received in open condition and on verification of these cartons, it is found that 01 No. CD Player of Samsung make worth Rs. 4500/- was missing. On further verification, Steel drum worth Rs.1000/- from Carton No.52, Steel gas stove worth Rs. 2, 500/- were also found missing. On inquiry, the driver had replied that some of the Cartons were opened by Central Excise Department.


Immediately the situation was explained to Mr. Sunil Beniwal, Marketing Executive of M/s. Caravan Roadways Ltd., Ahmedabad over phone (Ph. No.[protected], [protected], [protected]) in presence of the Driver. In response to my complaint, Shri Sunil had given assurance to pay some compensation towards the lost of articles and damaged three seated sofa set in consultation with their Head Office at New Delhi at an early date. Honoring the assurance given by Mr. Sunil, the receipt of the Consignment was acknowledged on the same day with an endorsement on the Packing note.

I was on constant touch with Mr. Sunil Beniwal over phone (Ph. No. [protected]) and send 5-6 e-mails (mail Id: [protected]@caravanpackers.com) to redress my grievance at an early date. Instead of settling the grievance as assured, after passing three months time, Mr. Sunil Beniwal has directed me to represent my grievance to their Delhi Office by giving Delhi Office ie., with Mr. Wilson Phone No.( [protected]) mail Id. ([protected]@carvanpackers&movers).

Again I was forced to start correspondence and conversation with Delhi Office of M/s. Caravan Roadways Ltd., Having receipt of my correspondence and my telephonic conversation, they have paid deaf hear towards my grievance and on repeated contact with them they have communicated their willingness to pay compensation towards lost / damaged items an amount of Rs.550/- through e-mail dated[protected]enclosed).

The entire episode has driven me to represent your kind authority to resolve my grievance at the earliest. Hence, I earnestly request your august authority to pass necessary orders to M/s. Caravan Roadways Ltd., to pay a compensation of Rs.38, 000/- as per the value of the items shown below.

1) Cost of damaged 1 No. 3 seated Black wood sofa .. 30, 000-00
(ie., equivalent to insured value)
2) Cost of 1 No. Samsung make CD Player .. 4, 500-00
3) Cost of 1 No. Steel gas stove .. 2, 500-00
4) Cost of 1 No. Steel drum .. 1, 000-00
[protected]
Total Rs.38, 000-00
[protected]
I convyed the same matter to the carvan packers & movers by all means (email, fax, post) in the month of June-2009, but they are not responded till now. They are forcing me to apprach the consumer fourm

Looking forward for your immediate intervention and early settlement.

Thanking you,

Yours truly,


[ A KOTESHWAR RAO ]

I fully agree with you. They are big cheaters & fraud.