[Resolved]  Agarwal Packers & Movers - DRS — Extremely Bad Service

Address:

Delhi

Here is my letter to their ceo

Dear Mr. Nirmal

As per our telecom following are the details of complaint.

On 15th May, I shifted my household items from Bangalore to Ghaziabad through Agarwal Packers& Movers under consignment number GC 4095123. On 20th May I received call from Delhi office that my shipment has arrived and I requested them to deliver it to me on 22nd morning since it was Saturday. Further they confirmed that they will be coming at 11a.m,

On arrival of my items I realized that it was the greatest blunder I had ever done to hire them for shipment. They initially impressed me with their "manner of talking and packing things" (Anybody will as they carry wooden & plastic boxes to suit their customer's needs!!) and promised to deliver it on time. They first arrived at 1 p.m. (late by 2 hours than their committed time) and I found that one of my cartons was missing while unloading which was later delivered to me late in the evening after much follow up.

Only 2 people were there to unload and unpack the medium sized household items. They assured me that this will be done in 2 -3 hours but they were there at my place till 11p.m.I don't how you decide manpower requirement. They were not carrying enough equipment and they were unloading items very carelessly. To me it was like that none of them was professional and skilled and it seems that they are hiring laborers for this activity. They didn't have rope as well to shift bed and sofa to first floor of my house and around 5 p.m they managed to find nylon rope which is used generally used to hang your wet clothes.

I had a hard time to coordinate with them and by 8 p.m. they were able to shift everything except sofa which was still in my compound. In order to get these things done I had to coordinate with Mr. Shukla, Mr. Sandeep and many more people. I even had argument with Mr. Sandeep Sharma who is handling claims and customer care of their Delhi office. I had to leave by that time because o[censored]rgent meeting and I requested them to shift the sofa inside tomorrow morning since electricity was not there and my mom was alone at home as well but it seems that I didn't matter to them and they were there till 12 p.m in the night. We were unhappy with their way of handling items therefore we told them that we won't sign any document until sofa is shifted inside tomorrow. They threaten us that they will call police when we told them they should leave our premises. None of them was polite and worst person to handle was Mr. Sandeep. They forced us to sign the papers.

Now I would like to tell that they damaged my big leather sofa, Table, new Bike (which is 2 months old) and bed. Now I am calling them for settling my claim. They had sent a surveyor cum carpenter who tried to fix few damaged things but didn't tell us how he is going to evaluate the damage in monetary terms. To get I called up Mr. Sandeep more than 100 times but he didn't pick his phone. Several times he did switch off his phone.
I have already forwarded you his mail showing you how is deciding the claim amount and his level of his communication. How can you claim that your company people are polite and courteous and polite when they created so much trouble for your customer?

To address this issue I did approach Mr. John in your corporate office and nothing worked. They can give their words but when It comes to take action none of them are interested to deliver it.

I request you to look into matter and take action against all those people involved in this specially Mr. Sandeep who doesn’t how to handle his customer and created so much trouble for us. Deficiency in their services has left me with no option but to approach you and inform my company about your services who are your corporate clients.



Looking forward to hear from you,



Regards,

Dilip