[Resolved]  Air Arabia — Tickets issued without checking visa

I had booked my flight to Muscat via Sharjah through Air Arabia last month.
My travel date was last week. When I reached the airport ,the
Air Arabia check -in team told me that my visa had been cancelled and there was no way that my daughter ( 4.5 yrs old ) and I could travel. Though I had a valid visa as per the dates , according to the 180 days rule( me and my daughter had stayed in India for more than 180 days) our resident visa had been cancelled. I am surprised that I was not informed about the same when I booked my ticket at the Air Arabia office in Andheri .
I could have very well booked my tickets through internet ( and paid less transaction fees ), but to be on the safe side I had booked through the Air Arabia office. I was suppossed to have a 4 day halt at UAE ( transit visa , which was also booked through Air Arabia office ). They gave me a UAE visa without a valid Muscat visa ( any Gulf country visa ).They had even reviewed our passports before booking our ticket and UAE visa.
Now all our family holiday plans have gone awry , not mentioning the cost and hassles we went through for the same.I have already called the Andheri office
a couple of times and the answer I get is that , they can give me only part compensation , because I missed the Sharjah flight ( though it is due to their mistake ).The other answer is that Seniors are not around , so they cannot do anything better than give part compensation.They agree it is not my fault , but at the same time they do want to compensate me for the entire cost.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I am sorry your holiday plans were disrupted. There are however a few facts that I would like to bring to your notice, so that you and several people who read this note are aware on the regulations and avoid similar situation in the future:

1- Visa to a country is the sole responsibility of the traveler, the airlines do not have the obligation to do these checks at the time of ticket sale. There are several instances when a traveler procures the ticket before arranging for the visa. Due to such variances that part is left to the traveler's ownership

2- The UAE visa is issued to you on the basis of the Indian passport and not of you being a resident of Oman. Hence at that point too your Oman residency does not go through a check.

Wishing you all the best for your future travels!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air Arabia LogoAir Arabia
    Customer Care Service

    Contact Information

    India
    File a Complaint