[Resolved]  Air Cooler - Kenstar Slimline — Cooler not working properly and post sale service is worst

Address:

Hyderabad, Andhra Pradesh

I have bought a Kenstar air cooler (Slimiline) on 24th March 2012 from dealer Swan Soni Appliances R.P. Road Secunderabad (Receipt No. 4004). To my utter surprise I noticed at home that the cooler is not at all working properly. The wool wood pad that surrounds the cooler are not getting wet therefore we could not enjoyed the cool air as proclaimed by the company. Moreover oil is spilling from the cooler.

After trying very hard to contact the customer care No. (No hindi/English speaking executives employed) finally I lodged complaint on 25th March 2012. (Complaint No. hyd[protected]). I have been assured that the problem will be attended within 24hrs. I waited on 26th March (monday) and called the customer care lots of times but I didnt get any response. Same thing is happened on 27th March as well. No response

I request you to take some serious action against the company and compensate me the lossess.