[Resolved] Aircel — Aircel e payment made but not reflecting in my account. | |||
Greetings, I have paid my bill Rs.1200 through aircel online and payment channel is billdesk, but it is not reflecting in my account. I received an SMS from ICICI stating 1200 has been paid through aircel billdesk and when i checked with Aircel customer care they denied the same. Need update how to proceed. Name : Anand J PH:no : [protected]. Regards, Anand J Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Aircel epayment made but not reflecting in my account.
I have paid my bill Rs.740/- through aircel online on 03.01.13 and payment channel is billdesk, but it is not reflecting in my account. I received an SMS from Aircel stating 740/- transaction has been failed due to technical issue and when i checked with Aircel customer care they also denied for the receipt of the same then I have again made payment of Rs. 740/- through epayment on 05.01.13 to avoide any late payment or disconnection. Then I have discussed this matter with my bank & lodged a written complaint in their customer care cell for crediting the said amount of Rs. 740/- which bank has debited from my A/C twice. Need update how to proceed.
Name : Puran Chand Gaur
[protected]
I have paid my bill Rs.740/- through aircel online on 03.01.13 and payment channel is billdesk, but it is not reflecting in my account. I received an SMS from Aircel stating 740/- transaction has been failed due to technical issue and when i checked with Aircel customer care they also denied for the receipt of the same then I have again made payment of Rs. 740/- through epayment on 05.01.13 to avoide any late payment or disconnection. Then I have discussed this matter with my bank & lodged a written complaint in their customer care cell for crediting the said amount of Rs. 740/- which bank has debited from my A/C twice. Need update how to proceed.
Name : Puran Chand Gaur
[protected]
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We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team