[Resolved]  Aircel Cellular Ltd Chennai — Irregularity Irresponsibility Refund for Failed Transaction (failed online prepaid recharge) on 18th July 2012

Address:

Chennai, Tamil Nadu

Name: Kannan
Mobile: [protected]
Place: Chennai

I have tried online prepaid recharge(top-up) for my mobile with my HSBC Credit Card on 18th July. First time I tried for Rs 1000 and the Aircel website didn't show any message after the payment was processed and debited from my credit card. So I tried to recharge second time and again the same the Aircel website didn't show any message after the payment was processed and debited from my credit card.

Find the statement details (from HSBC)

July 18, 2012 July 19, 2012 AIRCEL CELLULAR LTD-CH CHENNAI IN IN 1,000.00
July 18, 2012 July 19, 2012 AIRCEL CELLULAR LTD-CH CHENNAI IN IN 1,000.00

I made so many phone calls and follow-ups with Customer Service 198, [protected]@aircel.co.in and nodal appellate.[protected]@aircel.co.in>.
It is now more than 43 days and there is no resolution from Aircel. Find the details below.


1st Follow-up on 18th July 2012 with [protected]@aircel.co.in got this Service request number: 1-[protected] and the resolution promised within 48 Hrs by Customer Support Person named Shalini
2nd Follow-up on 26th July 2012 with [protected]@aircel.co.in got this Service request number: 1-[protected] and the resolution promised within 7 working hours by Customer Support Person named Shalini
3rd Follow-up on 31th July 2012 with [protected]@aircel.co.in got this Service request number: 1-[protected] and the resolution promised on or before 03.08.2012 by Customer Support Person named Shalini
4th Follow-up on 6th Aug 2012 with [protected]@aircel.co.in got this Service request number: 1-[protected] and the issue raised with respective finance/concerend department by Customer Support Person named Shree
5th Follow-up on 8th Aug 2012 with [protected]@aircel.co.in got this Service request number: 1-[protected] and the got reply "awaiting feedback from finance department" by Customer Support Person named Shree
6th Follow-up on 10th Aug 2012 with [protected]@aircel.co.in got this Service request number: 1-[protected] and the got reply "the concern has been highlighted to respective department and awaiting for the feedback & the amount will be credited on or before 18/08/2012" by Customer Support Person named Shree
7th Follow-up on 17th Aug 2012 with 198 Customer Care got this Service request number: 1-[protected] and the got reply "the issue will be resolved in 10 working days"
8th Follow-up on 17th Aug 2012 with Nodal-Appellate Office and E.Johnson (you) replied "We have registered your concern under the Nodal Cell bearing Docket Number- 1-[protected]"
9th Follow-up on 23th Aug 2012 with Nodal-Appellate Office and E.Johnson (you) you replied "With reference to the appended mail, we wish to confirm that we have registered your concern under the Nodal Cell bearing Docket #: 1-[protected]."

Today it's almost 43 days since the issue is brought to Aircel notice. So far the refund has not been processed from Aircel.

Complaint registered by Kannan