Aircel — DEDUCTION OF MONEY

Aircel — Deduction of money without my concern

Dear Sir,
yesterday evening at 6 aircel activated a callertune service without my concern and deducted 30rs from my account.then again at might night before sleeping i checked my balance it was 29rs and in the morning when i woke up my balance was 00.00rs.i called up the customer care of aircel and they told me that sir you have opted for some song listening service so we have deducted for the same.Sir my concern is i havent opted any of the two services but they have activated automatically from there end and deducted my money.how could they activate any service without the concern of the customer and deduct money.I please request you to take this case as very seriously.
thank you

These are automated services and cannot be activated without the customers’ will. It might have occurred unknowingly, just ask the Customer care to deactivate the same. If you haven’t activated the DND service, you should go for it, which will stop all unwanted messages and calls to your number.

Dear Mr. Tiwari,

Thank you for writing to AIRCEL.

We regret the inconvenience caused to you.

With reference to your feedback updated in website, we request you to provide us your Aircel number with alternate contact number for further assistance.

You can also get in touch with us on [protected] for more information about the amount deduction.

Thanking you and assuring you of our best services always.

Warm Regards

Gayathri
AIRCEL
Customer Service


In case you require any further assistance, please

Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in

On 20.08.11 without my permission there was a deduction of Rs. 49 from my main account. I have launched a complain (No.- SR 1-[protected]). On 22.08.11 there was a reply SMS from Aircel company stated that the problem is solved but till now my problem is unsolved that means there is no refund of my money and after my several calling they are not attending my call.

Dear Customer,

We have escalated your concern, kindly give us some time so we could get back to you at the earliest .

Regards
Aircel Customer Service Team

I RECHARGED MY MOBILE No [protected] ON 19.6.12.WITH CREDIT CARD. THE AIRCEL BILLDESK CLAIMED MONEY 128 BUT I RECEIVED MESSAGE YOUR RECHARGE REQUEST CAN NOT BE PROCESSED. THE BANK GAVE ME NO AGAINST WITCH THE MONEY WAS CLAIMED IS070772 PLEASE RETURN MY MONEY
ALTERNATIVE No [protected]

"Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Dear Customer

We hope you have been provide with a satisfactory resolution from our team.Pls get back to us at [protected]@aircel.co.in for any further concern.


Thanks
Aircel Customer Service Team

my aircel no. is [protected]

Dear Customer,

We regret the inconvenience caused to you. Please share with us your 10 digit Aircel number with an alternate contact number for us to be able to get in touch with you at [protected]@aircel.co.in.We shall get back to you with assistance on the same.

We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team

dated:1/12/2012
mobile no:[protected]

today i activated my sms card for rs9 and despite of that aircel activates my HASY KAVITA subscription of rs30 .. i dunno what aircel upto i aint made any declaration neither typed any code for its activation just unnecessarily they deduct 30 ...

when i tried to contact to there customer care on 121 for what aircel charges 50 paise for 3min.. one executive attended me and after listening my complaint said- technical problem on our side we cant process u right now call after 1 hr.. again i made call - same words were repeated..

if aircel want donation they should ask directly . they deducting for talking to their executive for nothing.


please look out for problem. immediate attention required..

rsvp
praveen joshi
mail id: [protected]@gmail.com

i made one feedback complaint too Ack : complaint(ERN[protected]H62YJ).
please respond asap.

problem got resolved /
thanx

i did not started any service but company is deducting my balance 10Rs within 2 days
i called customer care but no response from

Sr I m a aircel customer, using aircel number [protected]. On date 21aug13 my ballance of 529/-( rupees) has been deducted, as I contact with aircel helpline they told that the money was deducted for a valid reason, so it can't be refundable. Also they have put my call in blocklist so now I m nt able to contact them. Sr what the reason they have given is a silly type. Sr here I find no other way to get compensate against this loss. So I m contacting you . Sr pls take a action against this issue so that I could cover with my loss. Thnkyou

HI,
This is reference to the number [protected]
I' m using internet in mobile .
In that application /web in bottom Advertising will
come and if we touch the screen advertising pop up the
money is deducted from main balance and it will
never ask for confirmation.
In my case advertising appears and i didn ' t
touch the ad and then too money is deducted from
main balance and it will never ask for
confirmation.
My money is deducted from main balance when ever advertising is appearing( and i didn ' t clicked or
touched also )
Why the advertising is not asking confirmation?
This is a serious offence from all mobile service
provider and advertising company.
Now in Aircel it is continuously happening .
On 30th sept 2014 and on 3rd oct den on 9th oct and den on 11thoct .I visited some website and i
didn' t clicked any ads and my amount was
deducted without my confirmation/consent. on the same day i
visited some website but the website went down
and aircel will redirect website there vas website
deducted my balance ( Total 170 Rs was
deducted from my balance ) .
I have tried to contact customer care, but they
are not responding my calls properly and
neglecting
I demand the Mobile service provider why are
you not giving confirmation option for customer
while activating the advertising ?
Regards,
AKASH
[protected]

ya dis happens.sue aircel

Sir,
after every 3 or 4 days I am loosing my balance by Rs.5.After complaining to customer care they are saying no service is activated, sometimes says server is down and after showing anger they says that one service was activated this will be deactivated soon.Again they are deducting Rs.5 after 3 days .No one is taking seriously .

Himanshu shekhar singh

Mob:-[protected]

Sr when I commit recharge my aircel no [protected] more than 30 rupees it deducts automatically then I commit a complain cust care they did not solve problem they activates two or three another services and today I complain 198 care there was Amit he activates two another services and talking to me very rudely sr please all extravagant services in my no must be removed