Aircel India — FALSE INFORMATION GIVEN AT CUSTOMER CARE AND NOT RESPONDING TO COMPLAINT

Vijay Balaji.V

from Gurgaon, Haryana

Address:

Erode, Tamil Nadu

SIR, I HAVE BOUGHT A AIRCEL 3G SIM WITH A PLAN OF RS.277 FROM A SHOP IN MY CITY AND I AM USING A LAVA MULTISIM DONGLE. BEFORE BUYING THE SIM, I ASKED THE CUSTOMER CARE ABOUT THE PLAN AND I ASKED WHETHER THIS SIM CAN BE USED IN LAVA MULTISIM DONGLE OR NOT. THEY ASSURED ME THIS SIM CAN BE USED IN ANY DONGLES AND THEY ALSO ASSURED ME THIS PLAN CAN BE USED USING LAVA MULTI SIM DONGLE ITSELF. WITH THEIR ASSURANCE ONLY I BOUGHT THIS SIM([protected]) WITH RS.277 PLAN. AFTER ACTIVATING THE SIM I COULD NOT ACCESS THE OFFER PLAN. I TRIED FOR THE HELP FROM CUSTOMER CARE, BUT THEY DISCONNECTED MY CALL AND IT IS SAID THAT THE OFFICIALS WERE BUSY. I HAVE TRIED MORE THAN 10 TIMES AND I COULD NOT COMPLAINT ABOUT IT IN THE CUSTOMER CARE. SO I CALLED THE CUSTOMER CARE FROM OTHER SIM AND THEY ALSO TOLD THIS PLAN CAN BE USED IN ANY DONGLES. I TRIED MANY TIMES FOR ACCESSING THE INTERNET BUT I AM UNABLE TO ACCESS. THE CUSTOMER CARE PERSONNEL ALSO NOT GIVING ME ANY PROPER RESPONSE FOR MY COMPLAINT. DUE TO THE AIRCEL INDIA'S CUSTOMER CARE'S NEGLIGENCE AND FALSE INFORMATION, I HAVE LOST RS.277 AND FOR ABOUT FIVE DAYS I LOST MY TIME AND GOT FRUSTRATED BECAUSE OF THEM. KINDLY HELP ME AND GET ME JUSTICE.

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Comments

aircel

from Coimbatore, Tamil Nadu

Aircel — not responding to complaints given

i have been under severe strees due to interruption in service to other network users. during evening the service is totally neglected to AIRTEL customers. it was prolonged for a period of 20 days .if we complain the customer care, they are registering it, but no action was taken yet.the complaint number was given by them as follows,

complaint no: T[protected]
T[protected]
the first complaint was given before 10 days . No rectification process have been done by the company.we are awaiting a positive reply to be taken to this letter. please do the needful as early as possible.

sender:[protected]@gmail.com

venkteshwar

from Mumbai, Maharashtra

Aircel — customer service not respond

Dear sir
AIRCEL mobile service is very-very bad. this company has carged always without conecting a call
daily Rs. 20-30 rupees is charged witout conecting a call & after 3 or 4 complain customer care excutive has not respond.my aircel customer care complain no. is - R[protected].
so pleese sir help me about this problem.

Vinay

from Pune, Maharashtra

when I surf on aircel pocket internet home page get open normally.but when I would like to open any url it shows many types of server problem or error or authentication error.It shows error 503, 413, 405, etc...
Also it shows some time u r about to leave pocket intenet & logged in open internet& u will be charged for it, what does it mean yaar, while I have recharged my account by 98 Rs. then where is the question of charges?when I resister complaint, no reply has come.

Amit

from Pune, Maharashtra

pl. tell me how do I make any complaint of customer care of telecom networks.

praveen

from Chennai, Tamil Nadu

Dear Sir,
I have aircel sim card yesterday[protected].40P.M. not work because enter puk code asked i dont know after i calling aircel customer not response after simcard rejected please help me. mobile no:[protected] Sim Card No:[protected]. Please help anything information send my mail. i replied .

Thak you.