[Resolved]  Aircel — Money Fraud - With Roaming Data Plan

Address:

Pune, Maharashtra

There is a BIG FRAUD Aircel is doing with their on-net free roaming plans. I have been using Aircel's 'Simple Value 499' plan since last couple of years. The reason I took this plan was that it has 1400 mins free (on-net local+roaming). While selling this plan they assured me that if Aircel network is available at any place in India then the roaming would be absolutely free (since the mobile will use Aircel's network and not any other service provider's network).

But since last 1 yr, they have disabled this facility on my SIM card. When I am in Maharashtra, I get Aircel network. But when I travel to Rajasthan or MP, I start getting Vodafone/Idea network even if the Aircel network is present in that area. I checked on 4 handsets, but result is the same. I am forced to use other networks (like Vodafone/Idea etc) due to which I have to pay heavy roaming charges.

I first reported this to their customer care on 11-Jan-2013. The CC person said this issue can't be resolved and passed call to supervisor SANAL. Sanal assured me that this will be fixed within 72hrs and created ticket 1-[protected]. He told me to call him on ([protected]) when in roaming. I called on that number couple of times next 2 days, but each time the person who picked call said that Sanal is not available. Meanwhile I had to return to Maharashtra (my home network) so I left the issue for time being.

Then again on 27-May-2013 I traveled to Udaipur, Rajasthan and faced the same issue. I reported this to Aircel and the CC person said that the ticket 1-[protected] is now closed and didn't give a reason why. When I insisted, they transfer the call to supervisor TEHSEEN. I explained her the complete issue for about 30mins (wasting my money since i was in roaming). She said SANAL has left the company and so the previous ticket cannot be reopened or resolved. She raised a new ticket 1-[protected] and assured that this problem will be solved in 72hrs (again).

I didn't get any call or resolution for 6 days and i called CC again on 6-JUN-2013. This time (again not surprisingly) the person told me that Tehseen is not in office and transferred the call to another supervisor SUWARNA. I had to again explain the complete problem to her (took another 30mins on roaming - money waste). She asked me to wait 24hrs and the issue will be resolved.

I patiently waited for 5 days and then called again today (12-JUN-2013) and this time (once again) the CC person said that Suwarna is not available and transferred call to Tehseen. This time her behavior was very very rude and she bluntly said that all the tickets I had raised have been CLOSED and that this issue will not be resolved. I will have to pay roaming charges whenever I am out of Maharashtra.

This is not acceptable at all. How is it possible that my SIM is not catching Aircel network (automatically or manually) when the full network is available in that area. This is a fraud Aircel company is doing to lure customer into buying their costly on-net roaming plans and then then bluntly refusing to keep their promise.

I want stern action to be taken against the Aircel and the above so-called supervisors.