Aircel — Poor Customer Care Response

Address:

Viluppuram, Tamil Nadu

Please see the mail i sent to aircel below

from shafi noor [protected]@gmail.com
to nodalofficer.[protected]@aircel.co.in,
Care.[protected]@aircel.co.in,
appellate.[protected]@aircel.co.in,
aircelsocialmedia <[protected]@aircel.co.in>
date Sat, Jun 25, 2011 at 3:38 PM
subject Poor customer care response
mailed-by gmail.com

hide details 3:38 PM (50 minutes ago)

Hello Sir/Madam,

Today i called to customer care executive by dialing 198 for a compliant on address proof mismatch for my number and my fathers number.

My number : [protected]
My Father's number : [protected]

My number was in the name of Elumalai and my father's number is in the name of Dhakshanamoorthy in your records. But it should be in the name of Shafiullah for my number and Noorbasha for my fathers number. With the mail i recieved from Appellate on friday i was to submit following details to Aircel office @ Coimbatore

Proof of Identity & Address submitted while availing the connection.
Last Recharge Date & Value
Frequently called numbers

My question to your customer care executive was when i had given my proof to get the simcard how can it get changed. I also mentioned i had the bill copy of the purchase of simcard. I had purchased it from Gautham and Gautham Agencies, Villupuram on Dec 20, 2006. From that time i am using this card. I didn't got any call from aircel for any address proof verification. The executive(not fit for that word) who attended my call today at 1:54 pm heared all what i said and just cut my call suddenly. Then i spoke to another executive called Jay(not fit for this job) trying again and asked for the details of person who had answered my previous call for giving you compliant. He said we dont provide that facility. Then i mention the problem i had with MNP. Then said to him i had called for complaining about address proof mismatch. But he was not listening to what i am saying he is mentioning if you want to do MNP these are the following steps..blah blah blah.....I got irritated bec he was not listening to what i am saying and harshly said listen to me....he too scolded in local language and cut the call.....

So i am writing my compliant to you now. Please take it forward.

I am really worried about who will having the simcard with our address proof. If someone misuses it then problem will be for ours. So kindly check your database by who had got connection on the same date in our name and ask them to update their address proof.

I am ready to give compliant in court because this is a sensitive issue.

I will scan the bill copy of my purchase of simcard and send it to you by monday or tuesday.

Request : Please port out my number soon to airtel i had raised the request on May 13 and got rejected twice. I had raised again. Waiting for your response.

Thanks
Shafiullah
[protected]