Airtel 3G Broadband — Airtel cheating bill amount

Address:

Karnataka

I think Airtel takes special care to try much hard as they can to harass a customer until he Stops using Airtel.


I took a new Airtel 3D datacard Dongle connection on November 25th, It was activated on 27thPlan as told by representative was for Rs.675 i get 3.15 GB free and after usage of 3.15 GB free usage o[censored]pto Rs.2000 bill cap based on 2paise /100 kb


As per Airtel representative, the summary of the plan was that for a price of Rs.675 I get a usage of 13.25 GB for upto 7.1MBps speed
LBut my connection was limited to 20 KBPS after usage of about 9GB. When contacted to customer care, they told a different story about the plan. They said its 9GB max for that plan.

I just let it go and requested for plan change on 27th Dec. [Service Request number 41265103] Plan activated on 30-Dec-2011


New plan suggested by the customer care representative was 1099 plan
1099 plan upto 5GB free + free usage of till Rs.4000 Total 32GB.

LBut after activation I came to know from Airtel mail support that it was wrong plan info. And according to them, below is the correct plan.

Type: Standard Plan
Rental: Rs.1099/- (Prorate)
Free Data: 5 GB
Validity: 30 days
Bill Shield Value: upto 32.67 GB will be charged Rs.4000/-.

But just after 3 days, the 4th day morning my speed was reduced to 20 KBPS. Pathetic. When called to customer care, they said I've exceeded 32Gb in 3 days.

LIt was shocking to me because even the Airtel software on my lap shows usage of 1.83GB only.



Another funny thing is that since I took this connection they have never delivered a single bill to my registered address. When contacted, they said its delivered and someone signed on it. But I didn't get it yet.

And now in the 2nd month of this Airtel postpaid connection, my pending amount is Rs.3500!!!!!

1st month plan: 675 - 3.15Gb free, plus Rs.2000 free.
2nd month plan: 1099 - 5GB free 4000 bill cap.

But the unpaid bill now: Rs. 3500+

LFor the 2nd month i have only used 1.83GB yet in the 4th day of plan activation. But they're accusing me o[censored]sing 32GB and charged me like HELL!!
L

Complaints;

Bill not received
Wrong info about plans by different Airtel representatives
Incorrect usage info. Alleging me o[censored]sing 32Gb in 3 days.
Pending bill of 3500 for 2 months not justified.
Call put on hold for more than 1hr.
No updates on multiple service requests raised since Dec-7th.
Below are the latest service requests raised. old ones I don't have info but none of them have been resolved or contacted me.

from 05-Dec-2011 to 30-Dec-2011 Plan was Rs.675

And from 30-Dec-2011 to Till now 4 days Plan was 1099. For which I have only used 1.93GB

But when I contacted they said that my unpaid bill amount is 3500!!! WTH?? For only 4 Days??? I need an explanation.


DATACARD number: [protected]