Airtel 3G Broadband — Misleading Information

Address:

Bangalore, Karnataka

Since there is no response from phone and email correspondence, I am copying the email and the issue here-

I just received a bill of Rs.4500 for my Airtel 3G Internet. My number is [protected], bill number is[protected] and billing period is 26th March to 25th April. My alternate contact for discussing this issue is- [protected]. Please read through the following points-


1. When I purchased the connection, I was told by the executive that I will be given "Free Double Usage" for the first month and would get a discount of Rs.150/month for 6 months. His name was Suresh and his number was [protected]. I paid Rs.999 for the dongle and opted for a plan of Rs.750 (5GB) after mutual agreement on the above conditions.

2. I checked my usage on 19th April, which as you can see in the attachments was 2GB. My last day usage was between 2.5GB-3GB keeping my total download for the month less than 5GB.

3. I had registered a complaint on 31st March related to the 1st point above for which I did not receive any response, not till the mentioned date, not yet.


I have taken proper care that my usage does not exceed the free download limit. I have not got any response for my issue raised more than a month back. The Rs.150 discount has not been given in the bill, and I have also not been given free double usage (10GB) also. I will not be making the payment of this bill until this issue has been resolved and a new bill is generated for the previous month. There has been no exceeded usage, hence the bill should be Rs.750 - Rs.150 (discount as mentioned) = Rs.600 + Taxes. Once you regenerate and send me the new e-bill, I shall make immediate payment online.

My internet has been disconnected before my bill due date because I crossed the credit limit of Rs.1000. Why did you let my bill even exceed that amount! And how can you disconnect it before the due date of payment!