[Resolved]  Airtel 3G Dongle — excessive pro-rata billing

Address:

Chennai, Tamil Nadu

I bought the 3G dongle data card number [protected] on Sept 22nd 2011. I had subscribed to the 5GB free usage plan as a special offer for Rs 675 monthly rental.....however, things went horribly wrong....i never got the free usage....instead they applied the pro-rata billing from 22nd Sept to 30th Sept and sent me an inflated bill of Rs 4376 for a span of 8 days.....the sales person Mr.Prabhakar gave false commitment and sold the dongle saying i will get free usage....

Airtel thinks it is its divine right to bill people on pro-rata basis...which means none of the offers apply.....had i known this., i wuldnt have booked the data card in the 3rd week of Sept in the first place......this is nothing short of fleecing....and since then they have been on my heels for the money....which after a lot of pain, hurt and consternation...i have paid......and now they are shamelessly giving open threats of litigation, goondagiri over the letter sent by post....nobody in airtel wants to address my concern but they want their money badly....no wonder their profits have fallen 18% and god wwilling, it will continue to fall.....since even in the customer care, there is so much dissonance for a start.....nobody knows the correct customer care number for the 3G dongle....they make you go around in circles until you land up in the airtel technical services dept....who obviously do not have a clue about billing but are totally unwilling to help benign people like us with a simple query about the customer care number for the dongle.....

To top it all, there is no 24 hr customer care number for this stupid service....they have a daytime number and they expect everyone to call them between 9 to 6 as if we are jobless and we dont have anyother work but to call airtel during these hours.....

They ask me to pay the bill on visabillpay and then the payment gateway does not work.....something for the CHENNAI SANTHOME OFFICE TO THINK ABOUT AND NOT BRAZENLY DEMAND OUTSTANDING MONEY AND MAKE CLAIMS LIKE FIELD VISITS TO THE HOUSE WHICH NEVER HAPPENED....IF ONLY IT HAD HAPPENED, THINGS COULD HAVE BEEN DIFFERENT...