Airtel — 3G giving extremely low speeds of 80 kbps

Namaste Suhaib,

This is to inform you that your concern listed on 17 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Well...

I got a date of 19 April for resolution.. My problem did not solve but i got sms from Airtel saying -

"Namaste!Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CMOUD[protected] registered on 19-apr-2013 14:24 "

What a joke?

I am still getting speeds of 80-90 kbps...

Namaste Suhaib,

Further to our discussion dated 17 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

the problem is not yet resolved... the number listed above is dongle number and so i cannot be reached on that number.. but i dont understand what do you want to contact me for?

just keep getting sms'es on my dongle.. we were trying to contact you. I dont want to be contacted over and over again.. i just simply want to get speed as advertised by Airtel and not 80 kbps which i am currently getting...

anyways i have given any hope of resolution by Airtel and I wont be using Airtel 3G anymore... you guys ripped me off for Rs. 750 and thats fine by me but you wont be getting even a single penny from me in future...

if this is what Airtel has to offer to its customer then very soon Airtel is going to loose a large subscriber base...

Hello,

You can reach me at [protected]

Namaste Suhaib,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel / Deepak...

Are you kidding me... the issue is not resolved... i got call from Airtel several times explained to them the problem.. they reply give us some time and we will resolve it.. never heard back from them.. always receive call from a new person have to explain the problem over and over again and then they say, we us some time and we will resolve it...


its 30th and 18 days have passed since this problem.. you can get lost your CSE (which are basically ) and your 3g service...


I aint gonna use Airtel again...

you guys are such thick skin people just going back and forth and not resolving the problem.. have a look at the screenshot again with current date and time which clearly shows the pathetic kind of speed I am experiencing...

finally some respite.. 3G is working as it should...

Mr. Deepak
Dis is vinit kumar gera n me too havin same problem, wt to do as n nt able ro get any proper response frm custmr care
Mobile no. [protected] n m facin dis problm on same mobile no.