[Resolved] Airtel — 3G Plan not activated

Dhyaneswaran Sengottuvel

from Nanjai Uthukuli, Erode - 638104, Tamil Nadu

Address:

Erode, Tamil Nadu

I am using Airtel 3G Internet services since Feb 2011. Mobile no: +91 [protected]. Recently, in the month of January, I recharged for Rs.955/- (6GB of 3G DATA Valid for 30 Days) on 15th Jan 2013. I did not get enough speed, and so I called up Airtel Customer Care just to get no help from their side. Each time I call them, they give me a tentative dead line and they never resolved my problem. I have been asking for refund to which they did not respond at all.
Please note that I did work fine in November, and I do have a screenshot of the same speed test report. This is make sure I live only in 3G covered area.
Someone guide me how to sue Airtel in this regard. please.

Thank you.
Dhyaneswaran Sengottuvel

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Aug 13, 2020

Complaint marked as Resolved

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Comments

SaifAkbar

from Noida, Uttar Pradesh

Airtel — 3g plan not activated even after paying

Hi...
Thiis is to i.form you that airtel has shown its height o[censored]nprofessionalism, i activated a 3g plan worth 250... And tbe money is charged and they even didnot activate d plan. And the most worst part is that there customer care is just for show.... Never ever pick up d call and once u call d customer ... D call automatically disconnects..airtel should be barred iN INDIA.. Pathetic service

My no [protected]

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Sengottuvel,

This is to inform you that your concern listed on 12 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Sengottuvel,

Further to our discussion dated 12 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Sengottuvel,

We would like to inform you that your concern listed 12 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33