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Even I m facing the same problem...They have created 24k bill for this month...my number is. [protected]...this is not less than a phising attempt...loot is what I would name it with...Airtel people do something about it...I musing your service from last 7 years...now I m in no position ro continue with your servies...quit quit my heartbeat says...regards, madan gopal
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I have been having the same complaint. Despite my constantly asking for the 675 Plan where the usage is capped at 2000, I have been put under the INR 100 plan without any information to me. The call center has been unable to resolve the issue for the past one month. I find out today that the company has now registered me under the INR 200 plan since last month. Despite my checking with Airtel constantly and they assuring me that I was under the 675 plan.
Also, they told me that while activating any 3G plan, your edge plans would be deactivated. I found out a week later when they billed me for my edge plan along with my 3G service.
I have currently written to the nodal office in Karnataka regarding the issue. I shall keep you posted on the happening. I believe there are lots of complaints against the Airtel billing procedures for 3G. We should find more people with these issues and take it up with them collectively.
Regards,
Vivek V Krishnan
Also, they told me that while activating any 3G plan, your edge plans would be deactivated. I found out a week later when they billed me for my edge plan along with my 3G service.
I have currently written to the nodal office in Karnataka regarding the issue. I shall keep you posted on the happening. I believe there are lots of complaints against the Airtel billing procedures for 3G. We should find more people with these issues and take it up with them collectively.
Regards,
Vivek V Krishnan
Hello there,
I am also facing similar issues on account of excessive 3G billing. I am an Airtel customer since 2008. My number is [protected]. Earlier I used to find that the response of airtel to customer grievances was pretty good. However these days its pretty bad and even the nodal officer and appellate does not respond to grievances.
My problems started when I enabled 3G service on my phone on March 18th. Since then there have been erratic deduction on my account balance. When I called customer care,
I was told that several deductions were made, but they did not know why those deductions
were made. My usage of 3G was very minimal and even when there was no usage there were deductions done.
I requested customer care to reverse the deductions that were done wrongly. Now they are claiming there were no deductions. However I know that from March 18th there were several deductions. I clearly remember a deduction of approximately Rs 175 that happened around 25th of March. When I spoke to customer care they too confirmed that there was a deduction but said the reason for that was not updated on their system.
I am certain that a lot of such deductions happened on account of wrong billing of 3G service.
I have been contacting cusomter care, nodal officer and appellate officer. The response is so pathetic.
They just say wait for 48hrs and after that they completely ignore the complaint.
regards,
P. Venugopal
I am also facing similar issues on account of excessive 3G billing. I am an Airtel customer since 2008. My number is [protected]. Earlier I used to find that the response of airtel to customer grievances was pretty good. However these days its pretty bad and even the nodal officer and appellate does not respond to grievances.
My problems started when I enabled 3G service on my phone on March 18th. Since then there have been erratic deduction on my account balance. When I called customer care,
I was told that several deductions were made, but they did not know why those deductions
were made. My usage of 3G was very minimal and even when there was no usage there were deductions done.
I requested customer care to reverse the deductions that were done wrongly. Now they are claiming there were no deductions. However I know that from March 18th there were several deductions. I clearly remember a deduction of approximately Rs 175 that happened around 25th of March. When I spoke to customer care they too confirmed that there was a deduction but said the reason for that was not updated on their system.
I am certain that a lot of such deductions happened on account of wrong billing of 3G service.
I have been contacting cusomter care, nodal officer and appellate officer. The response is so pathetic.
They just say wait for 48hrs and after that they completely ignore the complaint.
regards,
P. Venugopal
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