[Resolved]  Airtel 4G — Poor Customer Support

Address:

Bangalore, Karnataka

Hi,

Nowadays i hear/see lot of complaints with regards to the Airtel services and their customer support, since its a competitive world, i thought that one in thousand might have had a bad experience with the Airtel service/customer support.

In-fact I was one of the big fan of Airtel as a service provider, but things have drastically changed from last week, as i have purchased a 4G Wireless LTE Router for a price of Rs 4999 and opted for a 4G Post-paid sim card. It's been almost a week i got the connection and the sim card has not been activated and still am calling up every day 5 times to the Airtel customer support and its Zonal manager. Every other day Airtel Zonal manager confirms that it will be activated, but nothing happened so far, as all the promised are just the false promises just to calm down their customer for some time.

Even before buying this 4G Broadband Wifi LTE, i did lot of research in the internet about their 4G LTE service and customer support in Bangalore. I have read lots and lots of complaints on Airtel service and customer support. (e.g. Sim card doesn't get activates on time, poor internet speed, speed fluctuates, not getting the speed what Airtel promotes etc). But i did not trust those complaints and opted for the Airtel 4G with the trust i have in Airtel.

It's so dis-appointing and sad to say that all those complaints which i have seen are true and am getting punished by Airtel for my bold decision on choosing Airtel :-(...!!

Thanks,
Kumar