Airtel — DTH problem unresolved after several complaints

Address:

Hooghly, West Bengal

Dear Sir,
Need to matter to be addressed urgently , as it has been more than 15 days now when i logged my first complaint on 15/10/11 to customer care of Airtel DTH at 12150 , i was provided the following service number[protected], but still now the problem has been unresolved.
I called the customer care on 17th Oct, 18thOct , 19th Oct and so on , i had to explain everytime my problem to a new customer executive (as call lands everytime to a new person) then he/she provided me a service request number such as 13096961,13044772,12942971,12920001,12839601,12836044,12786232, and all these service number where closed without any service engineer visiting my house .So you can see that how may times i have called up , but still they have not responded

Now i as a customer feels myself as getting harassed ,as i call customer care every day , even i have mailed them on [protected]@airtel.in but all invain, they give me a system generated number , and the go to sleep

I have decided to move to another DTH service provider , but want a legal action to be taken against the company , for such consumer harassment and non-transparent hierarchy they have ,by which no customer can speak to their top management

I need the amount invested on the purchase of the DTH back togetheer with penalty to be imposed to the company