[Resolved] Airtel — access billing & charges | |
Sir,
I was a airtel broadband user, from the 1st week of july, i was facing issue with internet connection. I was not getting proper speed and the internet get disconnected in between. Therefore i raised several complain against the issue, but the issue was not solved. i had resed the complain about 3-4 times. Again the issue was not solved.
Atlast i had request on 14th of july 2013 for discontinue of services.
Please note that the billing date for my connection was 11th of every month. Therefore they disconnested the internet service on 7th of august.
when i had requested to discontinue it should be done within 24 to 48 hrs but they took almost 23 days.
all my payment is clear. But why do they ask me to make the payment for those 23 days o[censored]nused services. Again, with my last payment of RS. 3000/- . it includes Rs 500 approx additional.
I have attached 2 copies,
These people call me everyday and harres me every time. Should i go ahead and ask for compensation?
Ashish SHaw
Account no: [protected]
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Feb 6, 2017 Complaint marked as Resolved Verified Support Oct 23, 2013 Airtel Customer Care's response Namaste Mr. Shaw, This is with reference to your post dated 11 September 2013. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com Regards, Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |
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