[Resolved]  Airtel — access billing & charges

Sir, I was a airtel broadband user, from the 1st week of july, i was facing issue with internet connection. I was not getting proper speed and the internet get disconnected in between. Therefore i raised several complain against the issue, but the issue was not solved. i had resed the complain about 3-4 times. Again the issue was not solved. Atlast i had request on 14th of july 2013 for discontinue of services. Please note that the billing date for my connection was 11th of every month. Therefore they disconnested the internet service on 7th of august. when i had requested to discontinue it should be done within 24 to 48 hrs but they took almost 23 days. all my payment is clear. But why do they ask me to make the payment for those 23 days o[censored]nused services. Again, with my last payment of RS. 3000/- . it includes Rs 500 approx additional. I have attached 2 copies, These people call me everyday and harres me every time. Should i go ahead and ask for compensation? Ashish SHaw Account no: [protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
Feb 6, 2017
Complaint marked as Resolved 
Verified Support
Oct 23, 2013
Airtel Customer Care's response
Namaste Mr. Shaw,

This is with reference to your post dated 11 September 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54497
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information